THE BUSINESS PROBLEM
What this fixes
Calls, website requests, emails, texts, and social messages arrive through different places. The owner intends to respond, but the next action lives in memory, a notebook, or a crowded inbox. Good leads cool off because no one can quickly see what has been answered, quoted, scheduled, or lost.
IDEAL CUSTOMER
Who this is built for
Owner-operated businesses with 1–10 employees, two or more inquiry channels, and no dependable shared view of open leads and follow-up.
EXPECTED OUTCOME
What changes
The business has one visible list of active inquiries. Each lead has a clear status, named owner, next action, and follow-up date so opportunities are no longer dependent on memory.
DELIVERABLES
What 3P provides
- One customized lead and follow-up tracker built in a practical spreadsheet format.
- Lead stages, source, contact status, assigned owner, next action, follow-up date, estimated value, and notes.
- A clear follow-up cadence for new inquiries, unanswered quotes, and no-response leads.
- One missed-call response template and three customer follow-up templates.
- Import of up to 100 active leads from one clean client-provided spreadsheet.
- A 30-minute implementation walkthrough and one revision round.
CLIENT RESPONSIBILITIES
What you provide
- Complete the intake questionnaire and identify every current inquiry channel.
- Provide one clean file containing active leads, or confirm the system will begin empty.
- Name one internal owner for new inquiries and approve the follow-up cadence.
- Attend the walkthrough and provide revision feedback within two business days.
INCLUDED
Inside the fixed price
- One business, one lead workflow, and up to three users.
- Tracker customization, templates, basic data import, testing, and walkthrough.
- Plain-language instructions for daily use and weekly review.
NOT INCLUDED
Outside this scope
- Ongoing calling, emailing, appointment setting, or lead management.
- CRM licensing, custom CRM development, API integrations, or multi-system migration.
- Marketing campaigns, lead generation, or guaranteed sales results.
- Cleanup of incomplete, duplicated, or unstructured records beyond the included import.
TIMELINE + NEXT STEP
Delivered within 3 business days after complete intake and file access.
Natural upgrade path: Invoice & Payment Optimization, Online Presence & Social Media Management, or ongoing 3P On-Demand Operations Support.