THE BUSINESS PROBLEM
What this fixes
The same work is completed differently depending on who handles it. Information is handed off through texts, memory, or verbal instructions. Delays, rework, and owner rescue have become normal because the process has never been clearly mapped, simplified, and documented.
IDEAL CUSTOMER
Who this is built for
Businesses with one recurring process that causes delays, repeat questions, inconsistent results, rework, or excessive owner involvement.
EXPECTED OUTCOME
What changes
The selected workflow has one clear path, named responsibilities, defined handoffs, visible quality checks, and a usable SOP so the owner is no longer the only person who knows how the work should move.
DELIVERABLES
What 3P provides
- One current-state workflow map showing how the selected process operates today.
- A documented list of delays, duplicate work, unclear decisions, missing information, and handoff risks.
- One simplified future-state workflow with roles, decision points, quality checks, and completion criteria.
- One staff-ready SOP or checklist for the selected workflow.
- A prioritized implementation list separating immediate fixes from larger system changes.
- A 45-minute implementation walkthrough and one revision round.
CLIENT RESPONSIBILITIES
What you provide
- Select one workflow and provide access to the people, examples, forms, and tools used in that workflow.
- Ensure the process owner attends the review and can explain exceptions.
- Confirm any legal, safety, quality, or customer requirements that cannot be changed.
- Review the draft and provide one consolidated revision response within two business days.
INCLUDED
Inside the fixed price
- One end-to-end workflow, one business location, and up to five participating roles.
- Remote review, mapping, improvement design, one SOP/checklist, and walkthrough.
- Up to two hours of stakeholder interviews conducted in one or two scheduled sessions.
NOT INCLUDED
Outside this scope
- Implementation of new software, custom automation, or system integration.
- Additional workflows, multi-location standardization, or department-wide redesign.
- Formal regulatory, legal, safety, engineering, medical, or quality-system certification.
- Ongoing project management or staff supervision.
TIMELINE + NEXT STEP
Delivered within 5 business days after the workflow review and receipt of required examples.
Natural upgrade path: Give Me Back My Time, implementation support, additional workflow projects, or 3P Systems & Automation.